Shipping Information
At ValueBox UK, we strive to ensure your orders reach you quickly and efficiently. Below, you’ll find details about our shipping policies:
1. Shipping Options
We offer multiple shipping options to cater to your needs, including Standard and Express Delivery. The availability of options may vary based on your location and the size of your order.
2. Delivery Times
- Standard Delivery: Typically 3-5 business days.
- Express Delivery: Typically 1-2 business days.
Please note that delivery times are estimates and can vary depending on your location and external factors beyond our control, such as weather conditions or courier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We offer free standard shipping on orders above a certain amount, which will be automatically applied at checkout if eligible.
4. Order Processing
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed, you will receive a confirmation email with tracking information.
5. International Shipping
Currently, we only ship within the UK. We do not offer international shipping at this time.
6. Tracking Your Order
Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track your shipment on the courier’s website.
7. Delivery Issues
If you experience any issues with your delivery, such as delayed or missing packages, please contact our customer service team as soon as possible. We will work with the courier to resolve the issue promptly.
8. Returns Due to Delivery Failure
If a package is returned to us due to incorrect shipping information provided by the customer, or failure to collect the package, the customer will be responsible for the shipping costs incurred in resending the package.
9. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us immediately. We may require photos of the damage for our records, and we will arrange for a replacement or refund as appropriate.
- Contact Information
If you have any questions or concerns regarding these terms, please contact our customer service team at care@valueboxuk.co.uk