Valuebox UK

Return Policy

At ValueBox UK, we want you to be fully satisfied with your purchase. If for any reason you are not, our return policy is outlined below:

  1. Eligibility for Returns
  • Items must be returned within 14 days of receipt.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Certain items, such as perishable goods, personalized products, and sale items, are non-returnable.
  1. Initiating a Return

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.

  1. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.

  1. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

  1. Exchanges

If you need to exchange an item for a different size, color, or model, please initiate a return for the original item and place a new order for the desired item.

  1. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or a refund at no additional cost to you.

  1. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers)
  • Custom or personalized items
  • Gift cards
  • Final sale items
  1. Late or Missing Refunds

If you haven’t received a refund after the stated processing time, first check your bank account or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact our customer service team.

  1. Contact Information

If you have any questions or concerns regarding these terms, please contact our customer service team at care@valueboxuk.co.uk

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